Dixons South-East Europe S.A.

• Sustainability
• Speeches / Interviews

Dixons Retail plc Group: From design to disposal

Corporate Responsibility Highlights leaflet:
Ten things we'd like you to know about our corporate responsibility

Click below to download an electronic booklet that has been designed to give an insight into DSG international's corporate responsibility activities. Our approach to corporate responsibility is best described as from design to disposal. Ethical processes are embedded in all our operations, from the sourcing of the goods we sell throughto their distribution, sale, use and eventual disposal, and in every store function, from low-energy lightbulbs to flexible working.The illustration above charts the journey of a product through our supply chain. The following pages show just a few examples of our best practices, but you can find full details of our targets and progress made on www.dsgiplc.com/cr and in our annual report.

Dixons Retail plc is one of Europe's leading specialist electrical retailing group. We trade through 1,200 stores and on-line stores, spanning 28 countries and employing over 40,000 people.

Our values
Underpinning Dixons Retail's Core Purpose -- Bringing Life To Technology -- are core values, which have been developed for our customers and for our colleagues.

We promote values that represent our customers' experience when they come to our stores, shop online with us, are visited by one of our engineers, book our home delivery service, or contact us for support. We aspire to have our customers know and say the following about us:

• They're interested in working out what's right for me
• It's an exciting place to be and easy to shop
• I can get what I want when I want it
• The prices are good
• They make things work and keep them working
• They deal with queries/complaints brilliantly

For our colleagues, we believe there are four core values that constitute who we are, as individuals and as a team:

• We love to make our customers happy
• We know our stuff
• We love to work here
• We deliver